Essential skills: It is critical that the candidate demonstrate the ability to: Follow an effective event plan for managing a routine non-emergency which provides for: effective communications rapid response rapid and safe access and egress safety of personnel Effectively use stress management skills In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to: Promote, implement and manage work attitudes and practices that reflect awareness of the importance of a range of aspects of sustainability Use problem solving skills including: using available resources innovatively analysing information making decisions that ensure the routine management of a non-emergency Use oral communication skills (language competence) required to fulfil job roles as specified by the organisation, including: asking questions active listening liaising with personnel from other services asking for clarification from client or other persons at the scene negotiating solutions acknowledging and responding to a range of views listening to questions interpreting comments Use written communication skills (literacy competence) required to fulfil job roles as specified by organisation, including: reading and understanding incident reports and case management materials preparing handover reports for staff from associated services and/or receiving agencies Use interpersonal skills, including: working with others relating to persons from differing cultural, social and religious backgrounds Use a range of presentation strategies and techniques to provide information to the public and communicate with wide variety of people Evaluate activities |